General terms and conditions ("GTC") for purchases from the Staudt webshop at https://www.staudtchronometrie.com

§ 1 GENERAL INFORMATION, SCOPE OF THE GBC

1.1 The contractual partner is Staudt Chronometrie B.V., Kapelstraat 4, 7631BP Ootmarsum, telephone +31 85 00 44 999, e-mail info(a)staudt-twenthe.com, trade register: 69802912, VAT identification number according to the Dutch VAT Act 1968: NL858018330B01 (hereinafter "Staudt Chronometrie")

1.2 All deliveries and services are performed exclusively on the basis of the following GTC in the version valid at the time of order. Unless expressly agreed in writing, deviating terms and conditions shall not apply.

1.3 Customers are both consumers and entrepreneurs according to these GTC. Consumers are natural persons who conclude agreements for a purpose that is not primarily attributable to their commercial or professional activity. Entrepreneurs are natural or legal persons or partnerships with legal capacity who, when concluding an agreement with Staudt Chronometrie, are acting in the exercise of their commercial or self-employed professional activity.

§ 2 CONCLUSION OF THE CONTRACT, FORMATION OF THE CONTRACT

2.1 You can order by phone, email or via our online shop. Our offer is binding. With your order, you accept our offer to conclude a contract. The contract is concluded by sending your order to us. You will receive the order confirmation by e-mail, post or a personal message.

2.2. This is how you order in our online shop:
- Once you have found the product you want, you can take a closer look at it with no purchase obligation by clicking on the product name or the product image.
- By clicking on the [Add to basket] button, you can add the item to the basket. You can view the contents of your cart at any time by clicking on the cart icon with no purchase obligation. You can remove items from the basket by clicking on the [X/Delete] icon or by changing the quantity.
- If you wish to purchase the products in the basket, click the [Proceed to checkout] button on the "Your basket" page. In the further course of the ordering process, you can either create a Staudt customer account, enter your order details, continue the order as a guest or log in directly to your Staudt customer account.
- Then select the desired payment method.
- In the last step, under "3. Confirmation" you will get an overview of your order data and you can check and change all data again via [Edit>]. You can also correct input errors by navigating backwards in the browser or aborting and restarting the ordering process.
- To complete your purchase, please accept our Terms and Conditions and click the [buy now] button. This will place the order with Staudt Chronometrie B.V.

§ 3 STORAGE OF THE CONTRACT TEXT

We will save your order, the order details entered and the full text of the contract. We will send you an order confirmation by e-mail with all order details. This receipt is also our order confirmation that confirms the contract. You also have the option of printing out both the order and the Terms and Conditions before sending the order to us. Finally, you can access the orders you have placed at any time via your Staudt customer account, if created.

§ 4 CONSUMER'S RIGHT TO CANCEL

The following right to cancel applies to consumers only:

You have the right to cancel this agreement, no questions asked, within 14 days.

The cancellation period is 14 days from the date on which you or a third party designated by you other than the carrier took possession of the goods.

To exercise your right of cancellation, you must contact us (Staudt Chronometrie B.V., Kapelstraat 4, 7631BP Ootmarsum, Telephone +31 85 00 44 999, e-mail info(a)staudt-twenthe.com) with a clear explanation (e.g. letter by post or e-mail) of your decision to cancel the agreement. You can use the attached model cancellation form if you wish, but this is not compulsory.

Your cancellation shall be deemed to fall within the cancellation period, provided that your notice exercising your right to cancel was sent before the cancellation period expired.

Consequences of cancellation

If you cancel this contract, we will be obliged to refund to you all payments received from you, including delivery charges (excluding any additional charges resulting from your choice of a delivery method other than the standard delivery offered by us), promptly and within fourteen days from the date on which notice of your cancellation of this contract is received by us. We will use the same payment method for this refund as you used for the original transaction, unless we have expressly agreed otherwise with you; in no event will you be charged for this refund. We have the right to refuse refunds until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any event within 14 days from the date on which you notify us of your cancellation of this agreement. You will be deemed to be within the deadline as long as you have sent the goods before the expiry of the 14 days. It is your own responsibility that the goods are safely delivered to us, the cost of this will be borne by the customer.

You will be responsible for any depreciation of the goods if such depreciation can be attributed to any handling not necessary for the inspection of condition, characteristics and usability.

No right of withdrawal will be honoured in the case of distance contracts for the supply of goods which are not prefabricated and the production of which included personal selection or specification by the consumer or which are uniquely adapted to the consumer's personal requirements (e.g. specially ordered customised engraving).

§ 5 TEMPLATE FORM FOR CANCELLATION

(If you wish to cancel the agreement, please fill in this form and return it to us).

To:
Staudt Chronometrie B.V.

Kapelstraat 4

7631BP Ootmarsum

Netherlands

E-mail: store(a)staudt-twenthe.com

I/we (*) hereby cancel the contract entered into by me/us (*) for the purchase of

of the following goods (*)/of the following services (*)

Consumer name

Consumer address

Signature of consumer(s) (only for notification by paper copy)

(*) Cross out points that do not apply.

§ 6 PRICES

All prices include value-added tax, shipping costs and any customs duties, and all other price components where applicable. We deliver free of charge via UPS or any other shipping service of our choice.

For customers in the United States: Some places in the United States may collect a use tax from individuals for goods or services purchased online in other states or countries. To find out if this may apply to you, consult your local tax authority.

§ 7 PAYMENT TERMS

7.1 All payment methods can be found in your checkout screen.

7.2 If you choose the prepayment method, we will provide you with our bank details in the order confirmation. The invoice amount must be credited to our account within 10 days.

7.3 All our payments are processed by our external payment processor Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, the Netherlands ("Mollie"). The data required to process the payment (first and last name, street, house number, postcode, place of residence, telephone number and the specified payment details), as well as information related to the order, are transmitted to Mollie. More information on the service provider's data protection policy can be found in Mollie's data protection statement at: https://www.mollie.com/en/privacy

§ 8 DELIVERY TERMS

8.1 We deliver exclusively within the Netherlands and to the following countries: Germany, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Saint Martin, Saint Martin, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States.

8.2 Unless otherwise stated in the quotation, the goods will be delivered within 2-5 days after your transfer order reaches your bank. Otherwise, delivery will take place within 2-5 days after the conclusion of the contract.

§ 9 WARRANTY AND LIABILITY

The guarantee is given in accordance with legal provisions.

§ 10 CUSTOMER SERVICE

If you have any questions, complaints or claims, please contact us. We can be reached by phone (+31 85 00 44 999) from Monday to Friday from 9:00 to 17:00 or by e-mail at store(a)staudt-twenthe.

§ 11 APPLICABLE LAW, COMPETENT COURT, INFORMATION ON THE CONSUMER ALTERNATIVE DISPUTE RESOLUTION ACT (VSBG)

11.1 Dutch law shall apply to the exclusion of UN commercial law. In case of doubt about the meaning and interpretation of the English version of these General Trading Conditions, the Dutch wording shall be decisive.

11.2 In the case of customers who conclude the contract for a purpose that cannot be considered professional or commercial (consumers), this choice of legal system does not affect the mandatory provisions of the law of the state where the customer has his habitual residence.

11.3 For all disputes arising from the contractual relationship, if the client is a merchant, a legal entity under public law or a special fund under public law, the competent court is Ootmarsum, the Netherlands.

11.4 Please note that we are not obliged or willing to use any alternative dispute procedure or arbitration.

§ 12 MISCELLANEOUS

12.1 The contract languages are Dutch and English.

12.2 If one or more provisions of the General Terms of Business are invalid, this shall not affect the rest of the contract. If the provisions are invalid, the content of the contract shall be governed by the statutory provisions.

Version: September 2024